Service Agreement

Reach Out More provides professional business growth solutions including, but not limited to:

• Website Design & Development
• Shopify Store Design & Development
• Local SEO
• Digital Marketing
• Google Business Profile Optimization
• Social Media Marketing
• Graphic Design
• Branding
• Business Consulting
• Website Maintenance
• Hosting Management
• Content Creation
• Marketing Campaigns
• Business Automation
• Custom Digital Solutions

Services included in your project are defined in your approved proposal, estimate, invoice, or service package.

Each project is based on the agreed scope of work.

If additional features, pages, revisions, or services are requested after approval, Reach Out More may provide a revised estimate before additional work begins.

Work outside the approved scope is not included unless agreed to in writing.

To support successful completion of your project, the Client agrees to provide accurate business information; supply requested logos, images, branding, and content; respond to questions and approval requests promptly; review completed work within a reasonable time; and maintain ownership or appropriate licensing rights for submitted materials.

Project timelines may be extended if required information or approvals are delayed.

Estimated completion dates are based on timely communication and receipt of all required materials.

Delays caused by missing content, late approvals, or third-party providers may affect the completion schedule. Project timelines are estimates and are not guaranteed.

Payment terms will be outlined in the Client's proposal or invoice. Unless otherwise agreed, a deposit may be required before work begins; remaining balances are due according to the agreed payment schedule; monthly services are billed in advance; and invoices are due upon receipt unless otherwise specified.

Late payments may result in delayed work, suspension of services, or additional fees.

Projects include reasonable revisions as outlined in the proposal. Revisions are intended to refine approved concepts, not redesign completed work.

Additional revisions beyond the agreed scope may incur additional charges.

Before launch, the Client will have the opportunity to review the completed project.

Once approved, the website will be published, final files will be delivered as applicable, and any remaining balances become due if not already paid.

Unless included in a maintenance plan, project completion does not include ongoing updates, edits, troubleshooting, or technical support.

Maintenance and support plans may be purchased separately.

If Reach Out More manages hosting or domain services, we will assist with setup and management. Third-party hosting and domain fees are separate unless included in the applicable service plan.

Clients remain responsible for renewing domains and hosting when applicable.

Projects may integrate with third-party platforms such as Shopify, Google, Meta (Facebook & Instagram), payment processors, email providers, CRM systems, marketing tools, domain registrars, and hosting providers.

Reach Out More is not responsible for outages, pricing changes, policy changes, API limitations, or service interruptions caused by third-party providers.

Reach Out More follows industry best practices, but does not guarantee first-page Google rankings, specific keyword rankings, sales increases, lead-generation volumes, advertising performance, revenue growth, website traffic, or social media engagement.

Marketing results depend on factors beyond our control, including competition, market conditions, advertising budgets, platform policies, and search-engine algorithm updates.

Upon full payment, the Client owns final website content, approved graphics created specifically for the project, Client-provided materials, and approved deliverables identified in the proposal.

Reach Out More retains ownership of proprietary frameworks, custom development tools, theme architecture, internal software, reusable code libraries, business processes, templates, and automation systems.

Unless otherwise agreed, Reach Out More may reuse non-client-specific code, techniques, and components in future projects.

Unless the Client requests confidentiality in writing, Reach Out More may display completed work in its portfolio, website, social media, presentations, and marketing materials.

Confidential business information will not be disclosed without permission.

Either party may cancel a project before completion by providing written notice.

If canceled, the Client is responsible for payment for all work completed through the cancellation date. Deposits are non-refundable once work has begun, and completed work delivered before cancellation remains billable.

For recurring services such as website maintenance, Local SEO, digital marketing, social media management, hosting, or business consulting, either party may cancel with 30 days' written notice unless otherwise stated in the proposal or service plan.

Fees already paid are generally non-refundable.

Reach Out More warrants that services will be performed in a professional and workmanlike manner.

Because websites, search engines, advertising platforms, and software environments change over time, uninterrupted functionality cannot be guaranteed indefinitely without ongoing maintenance.

To the fullest extent permitted by law, Reach Out More shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, business interruption, or data loss.

Our total liability shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

Both parties agree to keep confidential information private and use it only for purposes related to the project.

Confidential information includes business plans, customer information, financial information, proprietary processes, login credentials, and other non-public information shared during the project.

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, severe weather, internet outages, cyberattacks, labor disputes, government actions, or other unforeseen circumstances.

This Agreement shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal disputes shall be resolved in the appropriate courts located in Florida.

This Agreement, together with any approved proposal, estimate, invoice, or written addendum, represents the complete understanding between Reach Out More and the Client.

No verbal agreement shall modify this Agreement unless confirmed in writing.

By signing a proposal, approving an estimate, making a payment, or requesting that Reach Out More begin work, the Client acknowledges that they have read, understood, and agree to this Service Agreement.

Reach Out More
2405 Jenks Avenue
Panama City, FL 32405

Phone: (850) 725-1111
Email: info@reachoutmore.com